How Do You Get Through JFK Customer Service?

JFK Customer Service: A Comprehensive Guide For JFK Airport

John F. Kennedy Airport Customer Service, abbreviated as JFK Airport or simply JFK, is the main international airport serving New York City, United States. It is named after the 35th president of the United States. It is one of the busiest airports in the United States. Over 80 airlines operate from JFK Airport, with nonstop and direct flights worldwide in all six inhabited continents. The airport has five active terminals with 130 gates. The terminals are numbered 1-8, terminal 2 was permanently closed in 2023, terminal 3 was demolished in 2013, and terminal 6 was also demolished in 2011. The terminals are connected with the AirTrain system and access roads. JFK Airport is ranked second in overall traveller satisfaction among the large airports in the United States. The airport offers a range of services, such as a 5-star lounge, cafe, restaurants, XpresSpa, Fitness centre, shops, etc. 

How Do I Call JFK Airport?

JFK Airport is also popularly known as John F Kennedy International Airport. Support your booked flight scheduled to depart from JFK Airport, and you want to know the beneficial information about the services offered at the airport. You can call the live officials present at the airport through the JFK Airport phone number and receive the required assistance. You can ask for information about multiple services like check-in, baggage, special assistance, terminal or can ask various other queries over a call and get it resolved easily. You are advised to adhere to the below-given instructions to start the call process: 

  • Dial the JFK Airport phone number (718) 244-4444.
  • Press 1 to select your preferred language.
  • Press 3 to get information about the check-in counter.
  • Press 5 to inquire about the baggage counter.
  • Press 7 to request wheelchair assistance.
  • Press 9 to access information about the terminal used for flight operations that is, its arrival or departure.
  • Press 11 to connect with the airline representative. 

JFK Phone Number: JFK Contact Information

It is essential to know the contact information of the airline and the airport you are travelling to, especially if internationally. Here is the contact information for John F. Kennedy International Airport.

  • John F. Kennedy International Airport, also known as New York International Airport, is located in Queens, NY 11430, United States.
  • The contact numbers for various departments at John F. Kennedy Airport are as follows:
  • General contact information - (718) 244-4444.
  • General parking inquiries - (347) 238-3231.
  • For all other information, use JFK Airport phone number - (718) 244-4444.
  • Air Cargo - (866) 353-1031 (U.S. toll-free) and Email -
  • Lost and Found department - (866) 289-9673  
  • Feedback hotline - (212) 435-7000.

JFK Airport Customer Service: How Do I Contact JFK Airport?

John F. Kennedy International Airport allows its travellers to contact customer service officials via various methods. It is understandable that the contact preference differs from person to person; some might like to speak to an agent via phone, while others might prefer to chat. So, all John F. Kennedy International Airport contact methods have been listed below:

Contact via chat:

Travellers who want to get immediate assistance can get help from the automatic chatbot named Ace. The chat services are available 24 hours a day on the website of JFK. Travelers can easily access the chat services and get the desired assistance within a few seconds. Follow these steps to locate Ace:

  • Make sure to visit the official website of John F. Kennedy Airport.
  • Scroll to the bottom of the page and click on Contact Us.
  • On the following page, you will see Ace.
  • Click on it, follow the automatic questions, or type yours.
  • Instantly, you will get the information/answers.
  • Follow the instructions and get assistance.

Contact via phone:

The airport authority advises the travellers to contact them via phone when their flight departure time is within 48 hours or if they want to get personalised assistance. JFK customer service agents are available day and night to assist the travellers via phone and can be contacted anytime. If you want to reach JFK Airport customer service, then make sure to follow these pointers:

  • Search John F. Kennedy Airport on any browser.
  • Open the official website of JFK Airport.
  • Look for Contact Us and click on it.
  • Click on General Contact Information.
  • And you will see the phone number for JFK.
  • Dial (718) 244-4444 and wait on hold.
  • After that, an agent will get on the call.
  • Explain your issue and get assistance.

Contact via social media:

John F. Kennedy International Airport has a social media presence on Facebook and Twitter. Travellers can follow their social media pages and accounts to get updated. The same platforms can also be used to contact the customer service officials. Please write a message and send it to the JFK social media account; the agents will revert as they receive your message. 

Contact via Feedback form:

Travellers who want to contact airport customer service regarding feedback, complaints, or suggestions can either use the online Feedback submission form or call (212) 435-7000 to leave a message with the feedback. The feedback form is located on the Contact Us page of JFK Airport's official website. Fill out the form and wait for a response. The estimated response time is 7 to 10 business days.

JFK Airport Customer Service: Official Website and Social Media Profiles

The official website of JFK Airport contains all the information and services offered by the airport. Visit its website by clicking on this link: to access the services. In this rapidly growing world, having an idea about social media platforms is crucial. In case of need, travellers can contact JFK Airport customer service using social media platforms. They regularly update about their services and engage with travellers on social media. They have a huge presence on Twitter and Facebook.

  • Travellers who want to reach John F. Kennedy Airport authorities can send a message using their social media accounts. 
  • Search @JFKairport on Twitter, JFK, or John F. Kennedy International Airport on Facebook. 
  • Travellers who can't find the social media accounts of JFK Airport can visit their official website, scroll to the bottom, and click on the social media icon where they want to connect. 

JFK Airport Customer Service: Airlines Operating at John F. Kennedy Airport

John F. Kennedy Airport is the hub for American Airlines and Delta Air Lines. It is also the primary operating base for JetBlue. There are more than 90 airlines that operate direct or connecting flights at John F. Kennedy Airport. The major airlines operating at John F. Kennedy Airport are Aeromexico, Air Canada Express, Air China, Air Europa, Air France, Air India, American Airlines, Avianca, British Airways, Delta Air Lines, Emirates, Etihad Airways, JetBlue, KLM, LATAM, Qantas, Qatar Airways, Turkish Airlines, etc. Travelers can view the complete list of all the airlines at the official website of John F. Kennedy Airport.

JFK International Airport Contact: How to Contact Any Specific Airlines For Inquiries?

Travellers must have the contact information to reach the airline whenever required, especially at the airport. Although the travellers can reach the airport authority, it is advised to contact the airline first instead of rushing to contact the airport. The contact numbers, website link, and the operating terminals of the airlines at the John F. Kennedy Airport are as follows:

John F. Kennedy Airport Phone Numbers: Services Provided at the JFK

John F. Kennedy International Airport provides a massive range of facilities and services. The airport has advanced medical facilities, tourist information booths, telephone booths, restrooms, drinking fountains, planemates, special assistance vehicles, Wi-Fi, etc. These were some of the basic convenience facilities, but what about the lounges, restaurants, and shops? Well, John F. Kennedy Airport has all of this, from Beauty and spa to 5-star dining, Smoking area to pet relief area, you name it, and it's there. Travellers can get detailed insight about the facilities at their website, and if they would like to pre-book any service, they can contact John F. Kennedy Airport phone number +1 718-244-4444 and speak to an agent regarding the services and offerings.

John F. Kennedy Airport Lost and Found: How Do I Contact JFK Airport Lost and Found?

There are various departments of lost and found at John F. Kennedy Airport. Travellers should contact the lost and found department of the area where they lost their baggage. In case a traveller loses something at the airport, they can contact the John F. Kennedy Airport lost and found department using the following ways and contact numbers:

  • If the item was lost at a TSA Security Checkpoint, contact the TSA Lost and Found at (718) 917-3999.
  • The TSA Customer Service Center contact number can also be used to get further information about your baggage. Dial (866) 289-9673 and get the required assistance.
  • Suppose the item was lost on board, in the airline terminal, or curbside with the airline tag. Make sure to contact the airline's baggage service department and also inform the airport lost and found.
  • For any other lost and found, visit the Lost & Found Custodia page of John F. Kennedy International Airport, fill out the form, and submit it. You will get follow-ups regarding the status of the report.

JFK Airport Customer Service: How Do I Contact John F. Kennedy Airport Security?

John F. Kennedy is one of the busiest airports in the world, and compromising the security of the travellers can have a serious impact. That's why they take utmost care regarding the airport security. Every traveller has to undergo a mandatory security check. Sometimes, travellers need to contact John F. Kennedy Airport customer service regarding special assistance at the security check. In such cases, travellers can make a call to the airport security office by calling 718-244-4335. Travelers can speak to the agents regarding special assistance or whatever is needed. If you have a general query, then try to get help from the self-service facilities available on the JFK website.

  • If a passenger requires assistance with TSA screening, the checkpoint can inform the TSA Cares at (855) 787-2227 or email at The helpline number is available from 8:00 AM to 11:00 PM (Monday to Friday) and 9:00 AM to 8:00 PM (Weekends and holidays).

JFK Parking Number: Contact information for John F. Kennedy Airport Parking Facilities

The parking lots at John F. Kennedy Airport are divided into five areas, each specified by a different colour. The parking spaces nearest to the terminals have limited space for travelers with restricted mobility or disabilities. Parking fees for the vehicle are equal to the lowest rates available at the airport. For more details about the parking fees or other information, contact the parking authorities and John F. Kennedy Airport parking contact numbers are:

  • For general parking information, call (347) 238-3231.
  • For a full menu of automated options, call (718) 244-4168/4266.
  • For parking customer service managers during business hours, make a call at JFK parking contact number (888)250-8277 (toll-free).
  • For all airport information, call (718) 244-4444 and speak to an agent.
  • Travelers can also check the parking spot availability at the official website of John F. Kennedy Airport.

What to Do In Case of Emergencies at the Airport?

A threat to the safety, security, or operation of the airport is categorised under an airport emergency. It includes incidents such as hijacking, bombs, severe weather conditions, natural calamities, aircraft accidents, etc. Based on the type of emergency, the airport has different protocols. The most common thing that travellers can do in case of an emergency is to keep calm and follow the instructions of the airport authorities. In extreme cases, travellers might have to evacuate the airport, and for that, the airport staff will provide the required assistance. So cooperate with the staff and avoid causing a ruckus.


JFK Airport customer service: FAQs

Ques: When can I contact JFK Airport customer service?

Ans: John F. Kennedy International Airport is open 24/7, and so is the customer service office. Travelers can contact the airport authority anytime, according to their preferred time, and get assistance. However, the office hours of various departments of JFK Airport are different, so make sure to check the timing on the website of JFK.

Ques: Does John F. Kennedy Airport have free parking?

Ans: No, John F. Kennedy doesn't provide free parking. Travellers have to pay a parking fee, and then only they can access the services. Travellers can make a reservation at JFK parking spot online or at the airport parking spot.

Ques: Can I take my wheelchair to JFK Airport?

Ans: Yes, Travelers can take their own wheelchairs at the airport. They just need to arrive early, at least 3 hours before the flight departure time, because the security check might take some extra time as the wheelchair will also go through screening.

Ques: How can I find the terminal of my airline at JFK?

Ans: It is very easy to locate the terminal of an airline at JFK Airport. Travellers can visit the official website of JFK International Airport, and on the main webpage, they will see the terminal locator and flight information guide. Fill in the details of the flight, and the terminal and other required information will appear on the screen.

Ques: What is the phone number for JFK Terminal 1?

Ans: You can call the live representative at JFK Terminal 1 by dialing the phone number, which is, (718) 751-2947 during the official hours of 7 am and 11 pm, and inquire about the pricing and other specifics on storing baggage over there. 

Ques: What airline is Terminal 1 at JFK?

Ans: Terminal 1 is served by SkyTeam carriers Air France, China Eastern Airlines, ITA Airways, Korean Air, and Saudi; Star Alliance carriers Air China, Air New Zealand, Asiana Airlines, Austrian Airlines, Brussels Airlines, Egyptair, EVA Air, Lufthansa, Swiss International Air Lines, and TAP Air Portugal. 

Ques: How do I contact the JFK TSA?

Ans: At times, you would want to contact JFK Airport for transport security and get the required assistance. In this case, you can connect with the Transportation Security Administration (TSA) at (866) 289-9673 or go through its official site, and get further information.

Ques: Which terminal is international arrivals at JFK?

Ans: JFK International Air Terminal LLC (JFKIAT) is the operator of Terminal 4 at JFK Airport, which is one of the most active terminals in the New York Area. The JFK Airport generally uses Terminal 4 for international flight arrival and departure.