What Should I Do If My Luggage is Damaged By Delta?

A Complete Guide to Delta Damaged Baggage Claim & Tracking

If you recently travelled with Delta Airlines and find that your luggage is damaged, you can immediately reach the baggage service office at the airport and report a file for the same. In case you have left the airport early and then noticed the damage in your luggage, then there is no need to worry as you can contact the baggage office by phone as well. Delta Airlines is liable to compensate you for your damaged luggage. 

Points to consider if your luggage is damaged by Delta Airlines:

  • You must fill out the damaged baggage form online or by contacting the baggage service office of Delta.
  • If you travelled with Delta in a domestic country, then you must submit the damaged baggage claim report within 24 hours. 
  • If you travelled internationally, then you can submit the damaged luggage report with Delta Airlines within 7 days. 
  • Delta does not consider minor damages to the luggage, like small cuts, scratches, or a broken zip. 
  • A representative will evaluate the damaged bag, and after that, your compensation will be accepted by Delta Airlines.
  • You must attach a proper damage picture with the claim form in order to verify the case and receive remuneration. 

Delta Damaged Baggage Claim: How Do I Contact Baggage Service Office?

If you want to reach out to an official person to communicate with about the damage to your luggage at the Delta Air Lines baggage service office, you can use the contact number 800-325-8224. You can communicate with the official directly in the concerned department over the call. The baggage service office is available from 06:00 am to 12:00 am, so you have to call the office between their working hours to receive assistance. 

Delta Damaged Baggage Claim: How to Report the Baggage Service Office?

If you notice damage on your luggage after receiving it from the baggage claim area at the airport, then you must immediately report it to the baggage office. The available representative will provide you with a claim form to submit the report. You have to mention the personal and flight details first, and after that, provide the description of the baggage in the given field. With this, your damaged baggage claim will be submitted by the Delta representative at the baggage service office.

Delta Damaged Baggage Claim: How to File a Claim?

There are certain options available at Delta Airlines that can help you to claim damaged luggage with Delta Airlines. Here all the available options are explained:

Fill out the Damaged Baggage Claim Form

You can choose the online form to file a claim for damaged luggage with Delta Airlines, which can be filled out using the given instructions:

  • Head on Delta's homepage first,
  • Open the Need Help tab,
  • Select the "Comment/Complaint" option,
  • A window will open on the screen,
  • You need to choose the "File a Baggage Claim" option,
  • The Baggage online claim form will load on the screen,
  • Enter your personal details first and click the Next button,
  • Then you have to mention your itinerary in the form and add a description of the damaged bag,
  • Then you have to attach the concerned files on the claim form,
  • And the end, tap the Submit Claim button to send the form to Delta Airlines,
  • You will receive an email with your case number for the damaged baggage claim. 

Call the Customer Service 

You may choose to approach an official at Delta customer service to fill out a claim for your damaged baggage. Here are the instructions you need to follow:

  • Dial the phone number of the concerned department 800-325-8224,
  • You may have to wait for a while on the call before connecting with an official,
  • Then you can state that you want to claim for damaged baggage with Delta,
  • The official will take your itinerary details and the luggage description that is damaged,
  • You will be asked to share the required files to attach to the claim,
  • After that, your claim will be submitted to Delta Airlines,
  • An email regarding the same will be immediately received by you containing your case number. 

Join on Live Chat

You may take the help of the live chat medium for filling a claim for the damaged baggage with Delta Airlines. The instructions which you should adhere for the same are as follows:

  • You have to first go on the Delta site,
  • After that, reach its help center page,
  • Opt for the chat option to connect with an official on the chat window,
  • Select the "Damaged Baggage" option from the provided topic in the chat window,
  • You will receive a few prompts related to damaged baggage,
  • Opt for the claim option,
  • Now you have to share the flight details, personal detail, and damaged baggage detail,
  • It will ask you to add attachments for the verification,
  • With this, your damaged baggage claim will be submitted to Delta Airlines on the live chat.

Delta Damaged Baggage Claim: How Do I Check the Status?

The case number shared by Delta Airlines in your email after submitting the damage claim is used to check the status. Here is the online process that you can follow to check the status of your Delta damaged bag claim:

  • First, you need to go to the Delta website,
  • Then you can hop to the "Comment/Complaint" section from the Need Help menu,
  • On the appeared window, you have to select the "Check Baggage Claim Case Status" option,
  • A new window will pop up on the page,
  • There you have to mention the Last Name and the Case Number,
  • After that, tap on the "Check Case Status" button,
  • Your damaged baggage claim status at Delta will show on the screen.

Instead of checking the status online, you may also contact a person at Delta customer service and ask for your damaged baggage claim status by sharing the case number. 

Delta Damaged Baggage Claim: How Much Does Delta Compensate?

If Delta Airlines has caused some damage to your baggage and you are thinking about how much the compensation is, it depends on the damage made to the luggage. Well, the Delta damaged baggage compensation lies between $100 to $300, which will be calculated after a representative verifies and evaluates the case.

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