How Do I Contact Avianca Airlines Customer Service?

Avianca customer service: How Do I Communicate With Avianca?

Avianca Airlines is Colombia's largest and most reliable air carrier in Latin America. Standard Airways offers all possible flight facilities to interested passengers during their trips. Fliers use various practical ways to connect with Avianca customer service, such as Phone, Online Chat, Email, and social media. Also, the reputed Airways has hired an educated spokesperson who can solve passengers' problems soon.

Avianca Phone Number: How Do I Get in Touch With Avianca?

Fliers often like to contact Avianca customer agents when they face flight-related challenges and need immediate assistance regarding flight services. However, travelers prefer the Phone because it is the quickest communication medium to connect with live operators and get instant flight support on the same call. Usually, fliers can contact Avianca customer service at 01 800 0953 434 / (+001) 800-284-2622 (USA) and focus on the following instructions carefully for a feasible connection with live agents.

Avianca customer service: Step by Step Process

  • Passengers can dial 01 800 0953 434 / (+001) 800-284-2622 (USA) at the Avianca Airlines customer support centre.
  • Now, they should select the specific preferable language.
  • When the agents are active, they can ask about general Avianca flight details such as status, reservation, name correction, date/time change, and cancellation.
  • The expert representatives will give correct flight responses to passengers.

How Do I Contact Avianca by WhatsApp?

Avianca Airlines offers WhatsApp Chat facilities to fliers, and they can obtain all necessary flight information prior to plane takeoff. Mainly, travellers prefer WhatsApp platforms when they cannot connect via Avianca phone number due to high call volume issues and need crucial flight information. Also, to avail of the WhatsApp Chat facility, travellers can add the Avianca WhatsApp number +57 3114006797, to their smartphone as a contact.

Fliers can even scan the WhatsApp QR code from their mobile Phone, which is available at the Avianca official website. Moreover, passengers must have compatible smartphones, such as Android or iPhone. They can even download Avianca WhatsApp from Google or the App Store.

How Do I Speak to Someone at Avianca Airlines?

Various practical ways can be used to contact Avianca agents and obtain all essential flight details from the expert representatives. Generally, fliers choose other communication mediums only when they are unable to reach Avianca contact number, which is (+001) 800-284-2622 (USA) / 01 800 0953 434 / 800004145, in any practical way. It ultimately depends on travellers which particular methods they prefer while contacting Avianca agents.

Use Online Chat to Connect with Avianca Airlines Agents:

Fliers can go through online or web Chat services as another practical way to contact live representatives. Passengers can explain their light problems in detail on the same Chat platforms, which usually they cannot do on the Phone. Further, they can focus on the following mentioned steps carefully to avail of this Chat service.

  • Travelers can go to the Avianca Airlines standard website
  • Now, they should tap on Web Chat, which is present at the bottom right corner.
  • Passengers should open the live Chat and start a discussion with virtual agents on the same platform.
  • Further, the dedicated virtual assistant will provide practical flight-related answers to interested passengers.

The average time that Avianca virtual executive needs to give satisfactory flight answers on the Chat is around 3 to 5 minutes. In some exceptional cases, the specialist may take approximately 8 to 10 minutes to resolve fliers' flight problems.

Submit online tickets to Contact Avianca Airlines Customer Service:

Passengers should submit online tickets and ask to highlight their flight-related concern in the form of complaints or even request about it. Also, to submit tickets online, passengers must adhere to some essential steps carefully.

  • Fliers can visit the Avianca Airlines official website:
  • Now, they scroll it down to the bottom of the page and click on the "Help Center" options.
  • They can choose "Submit a ticket" under the "Need More Help" options.
  • Passengers should open the online tickets and select the nature of the request that they want to make.
  • They can enter their original email IDs and select the complaints or Congratulations options that describe their case or request clearly.
  • Fliers can enter their name, Lifemiles number, country code, contact, and number.
  • Also, they can describe their issues more in a detailed box.
  • Finally, they must submit the online tickets along with some possible attachments for better clarification regarding the case.

Avianca Airlines expert representatives will go through online ticket submissions in detail, and they will give proper flight responses to fliers by email within 8 to 12 working days.

Use social Media to Connect with Avianca Airlines Customer Support:

Social media is the key factor in connecting airlines with passengers and vice versa. It offers a two-way communication medium and also influences several other willing passengers. Mainly, Avianca Airlines offers various social media platform options to fliers, such as Twitter, Instagram, Facebook, and LinkedIn.

Sometimes, famous Airways share essential flight details before departure for convenient services. Similarly, passengers can also tag or comment about Avianca Airlines flight services only through their accounts on these platforms.

How Do I Contact Avianca by phone USA?

Once you have booked your flight tickets with Avianca Airlines, you now need to get through all the procedures and policies that are connected to your flight journey. Through this, you will be able to make your trip comfortable and effective. However, we are going to discuss how you can connect with the executives of the Airline and get the required help from them. You can get the solutions no matter what issues you have until they concern your flight journey.

We have mentioned the step-by-step process that you have to use to get help from Avianca Airlines. It will connect you with the Airline even more quickly and make sure that you have the best flight experience:

  • First, you should dial Avianca phone number USA 1 (800) 284-2622, and get through the IVR instructions.
  • You are required to press 1 to pick the language you prefer.
  • Then pressing 2 will help you make the reservations or get queries answered about bookings.
  • You can press 3 if you want to make any modifications to your flight ticket.
  • For scheduled flight details or for cancellations and refunds, you need to press 4.
  • To talk to the executives on the phone, you can press 5 and get help.

How Do I Contact Avianca at El Dorado Airport?

When you are at the El Dorado International Airport and have a flight to board, and require information about a lot of things such as the check-in, facilities available at the Airport, lost and found, etc. Each and every help can be taken from Airport support by connecting with them over a call, and we have mentioned the steps below: 

  • Dial Avianca phone number El Dorado airport +57 601 2662000, and follow the IVR menu.
  • First, you need to press 1 to pick the language you want while talking to the executives.
  • Then press 2 if you have issues with check-in or with the boarding pass.
  • To get answers on the services the Airport offers, you need to press 3.
  • You can press 4 for any lost and found queries with the Airport, whether it is baggage or personal items.
  • You can talk to the Airport representatives directly by pressing 5.

How Do I Contact Avianca at Bogota Airport?

If you have a reservation with Avianca Airlines and you have to board your flights while you are from Colombia-based Bogota Airport. You want to add special assistance services to your existing itinerary. Then, in that particular circumstance, the best option would generally be at the time when you contact the representative with the help of Avianca phone number Bogota airport, because contact is the only way possible to report your issues, and for this variable, you need to know the contact options which are available under this section.

  • By Avianca phone number at Bogota Airport: With the help of the phone number feature, connecting with a live person is quite an easy option. But for that, you need to use the Avianca phone number El Dorado airport and the number which you can use shall be +57 (601) 307 3940 / +57 601 2662000, and you will reach a live assistant without any trouble. 
  • Customer service hours: The operating hours at Bogota Airport would be from 6:30 AM to 4:00 PM every day or 9:30 PM to 2:00 AM, accordingly.
  • Through Bogota Airport online chat: With the help of using an onsite chatbot, customers have access to connect with virtual assistants, and you need to visit the official site and follow the chat box steps for guidance. 
  • Get to Bogota Airport via office address: Customers have been allowed to visit the airport office for assistance, and the address is referred to here.
  • Av. El Dorado #103-9, Fontibon, Bogota, Colombia. 
  • IATA Code: BOG.

How Do I Call LifeMiles?

If you are a member of the Airline Frequent Flyer Program called LifeMiles and have some concerns, then you need to contact the customer service available for the LifeMiles member. Being a member of the Loyalty Program, you can enjoy some privileges and get connected with the executives quickly, as they will prioritize your call. Dial Avianca Lifemiles Phone Number +34913337053, and while talking to the Airline, you get all the required details you want for the members.

Avianca Contact Number and Hours of Operation:

Some other essential Avianca contact numbers and working hours are mentioned below.

  • Avianca Unicentro Armenia, Colombia: +576067314937; agents are active between Monday to Saturday only from 10 am to 1 pm and also 2 pm to 7 pm Colombian time.
  • Baggage-related query, Colombia: 601-307-3940
  • Baggage-related query, Costa Rica: (506) 41053775
  • Hincapie, Guatemala: +50 22 279 8222. Executives are active between Monday and Friday from 9 am to 1 pm and also from 2 pm to 5 pm local time. But, on Saturday working hours will be 9 am to 1 pm.

What Kind of Issues Can Avianca Airlines Customer Service Resolve?

The customer executives of Avianca Airlines can resolve every issue that you are having during the journey. Until the problem is connected to your flight, it will be resolved. We have mentioned the list of issues the Airline address:

  1. Ticket Booking
  2. Group Reservations
  3. Flight Upgrade
  4. Seat Selection
  5. Name or the Flight Change
  6. Cancellations and Refunds
  7. Manage Booking
  8. Special Assistance
  9. Lounges and Restaurants
  10. Airport Facilities
  11. Lost and Found
  12. Baggage Allowance and Management
  13. Check-in and the boarding pass, etc.


Avianca Airlines Customer Service: FAQs

Ques: Can you cancel Avianca flight within 24 hours?

Ans: Yes, passengers are permitted to cancel their Avianca flight ticket within 24 hours from purchase, and you will not incur any cancellation charges, and refunds for it are 100%.

Ques: Where do I find my flight number Avianca?

Ans: The flight number for the Avianca airline ticket is printed onto your boarding pass. Passengers can also check flight numbers under the manage your booking section with the help of a few necessary details.

Ques: How do I check into Avianca?

Ans: The appropriate procedure for the passenger to check-in made more straightforward shall be at the time when you use the official website of Avianca airline (online check-in) section, or else you can access the Avianca application for check-in purposes.

Ques: What is Avianca's customer service number in Bogota?

Ans: To contact Avianca airline customer services at Bogota airport, you need to use the telephone number +57 (601) 307 3940 (Bogota) as with this suitable option, communicating directly with a live assistant would be best for getting proper help.

Ques: What is Avianca's PNR number?

Ans: After booking a flight ticket at Avianca airline, a PNR number is generated, which is a code of 6 alphanumeric characters, which comprises letters and numbers.


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