How Do I Contact Ethiopian Airlines Customer Service?

Ethiopian Airlines Customer Service: How Do I Communicate With Ethiopian Airlines?

If you have made your bookings with Ethiopian Airlines and want to get connected with Ethiopian Airlines customer service, you have a lot of queries and doubts related to your journey. In such situations, you must be well enlightened about every procedure, whether it is associated with the baggage, reservation, check-in, or the lost and found. We have to get the information that is required. Let us look at all the contact mediums given by the Airline and get yourself informed so that your journey can become comfortable and pleasurable. 

How Do I Get in Touch With Ethiopian Airlines?

When you get queries, the only aim you get is to connect with the customer service of Ethiopian Airlines as soon as possible so that you can get instant responses. You can share your concerns with the executives and get them resolved quickly. We have mentioned the step-by-step process that will connect you with the representatives on call: 

Ethiopian Airlines Customer Service Phone Number: Step by Step Process

  • Dial the Ethiopian Airlines phone number at +251 116 179 900 / 1-800 445 2733 (USA), and get through the IVR instructions. 
  • Then, you need to press 1 to pick your language at the help centre of the Airline.
  • You can press 2 to gather information about your scheduled flight.
  • Gathering details about the name or the flight change, booking upgrade, seat selection, etc., you must press 3.
  • Pressing 4 will enlighten you about the cancellations and refunds you made with Ethiopian Airlines. 
  • If you want to talk to a live person on the customer service of the Airline, then pressing 5 would help. 

How Do I Contact Ethiopian Airlines?

Contacting customer executives on the phone is easy. Still, on the other hand, if you are having a problem getting help via call, other procedures can also connect you with the Airline. We have mentioned all other processes below so that it will be convenient for you to choose the one you prefer: 

  • Live Chat Support: Another method that can connect you with the customer service of the Airline directly after the phone process is live chat support. The live chat agents are there to help 24/7, and you do not have to pay any cost for the same. The following process will help you talk to the agents: 

    • Visit the official website of Ethiopian Airlines.

    • Click on the Login at the top right corner of the page.

    • Add your ShebaMiles number with the email address and password.

    • Then, you have to click on Continue to open your account.

    • Scroll down and select Help and Contacts from the Customer Support section. 

    • On the Contact Page, you have to click on the message sign appearing at the bottom right corner.

    • You can ask your problems and get the required solutions.

  • Social Media: You can contact the customer support of the Airline on social media as well. They are available on all the platforms and pretty active as well. They will provide solutions as soon as they receive your queries. You can choose any handle from Facebook, Twitter, Instagram, or LinkedIn and send your queries. You just have to post them by tagging the official handle of the Airline so that they can reach out to your questions quickly. 

How Do I Contact Ethiopian Airlines From USA?

If you are in the USA and want to connect with the customer executives of Ethiopian Airlines, then you have a way to get the required attention from the Airline. You have to dial 1 (800) 445-2733, the Ethiopian Airlines phone number USA, and then an auto-generated voice will appear that will instruct you on how a call will work. An IVR menu will be presented on the call, and you have to press the closely related key to your concerns, and the call will be connected with the executives. They will listen to the problems and resolve them instantly.

How Do I Contact Ethiopian Airlines in Addis Ababa?

You might be at the Addis Ababa Airport while travelling with Ethiopian Airlines. However, if you want to know about the services they provide, whether it is related to the baggage, parking, or lounges and restaurants, you can contact Airport customer support at Ethiopian Airlines toll-free number, Addis Ababa. The contact information of the Airport has been mentioned below: 

  • Mailing Address - P.O. Box 1755, Addis Ababa
  • Phone Number - +251 11 665 2222 

Ethiopian Airlines Important Phone Numbers and Working Hours

When you start getting on a journey with Ethiopian Airlines, you face numerous issues and problems. These problems can be resolved until or unless they are connected to your trip. We have mentioned some of the contact details below so that you can easily get connected with the executives to get help for the same: 

  • Baggage - 800-445-2733
  • Booking - +251-116-179-900
  • Cancellation - +251 115 154036
  • lost and found - 800-445-2733

What Kind of Issues Ethiopian Airlines Customer Care Can Resolve?

Whether you want to contact the customer service of Ethiopian Airlines on the Ethiopian Airlines customer care USA or anywhere else, the main thing is to know what services the Airline will resolve on the phone. We have listed some of these services below for your better understanding: 

  1. Cancellation and Refunds
  2. Name and the Flight Change
  3. Seat Selection
  4. Group Bookings 
  5. Checked and Carry-on Luggage
  6. Flight Upgrade
  7. Ticket Booking and policy
  8. Check-in and the Boarding Pass
  9. On-flight services
  10. Scheduled flight updates
  11. Lost and Found, etc.

Where Can I Complain About Ethiopian Airlines?

While travelling with Ethiopian Airlines, it is normal to get through many inconveniences. If you have faced any crime or harassment, then you can complain about all this to the Airline. Whether it is related to Cargo, bookings, or the services you want to get at the Airport for each issue, the email address has been mentioned below. You just have to write your complaint in detail and send it to the related email address: 



Ethiopian Airlines Customer Care: FAQs

Ques: How much is the rebooking fee for Ethiopian Airlines?

Ans: If, for any reason, your bookings got cancelled or you have missed the flight, changed the plan, etc. In all this situation, you can rebook your flight tickets. This can be done by getting to the official webpage of the Airline. The cost that you have to pay for the Ethiopian Airlines customer care flight change service ranges from $10 to $200, depending on whether the flight is within Ethiopia or internationally; the charges also depend on the class, route, ticket type, and the time of rebooking. 

Ques: Can I check in online with Ethiopian Airlines?

Ans: Yes, you can always check in online with Ethiopian Airlines, and you just have to get to the official webpage. Put your ticket details and follow the process of adding the baggage and other things. You must remember that online check-in should take place 24 hours before the scheduled flight. It will undoubtedly be the best and most convenient method to connect with the Airline. 

Ques: Which terminal is Ethiopian Airlines at Addis Ababa?

Ans: Whenever you are travelling with Ethiopian Airlines and have to take flights from Addis Ababa Airport, then you must be aware that the Airline operates all its domestic or international flights from Terminal 1. You will be able to find all the services provided by the Airline, from the helpdesk to the lounges and restaurants.

Ques: How do I contact Ethiopian Airlines cargo Addis Ababa?

Ans: Transporting your essential things from one location to another is a matter of concern. This gets resolved once you know how to stay updated about your Cargo and other things about which you have proper information. You can contact the Airline at 1 (800) 445-2733/ +251 115 178070 Ethiopian Airlines contact number and get all the queries resolved. However, you can also send an email to the Airline at The Airline is not quick with email, so they might take from hours to days to respond to your queries. 


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