How to Contact ANA Airlines Customer Service?

How Do I Contact ANA Airlines Customer Service | All Nippon Airways?

Do you have a flight with ANA Airlines and need to learn the methods to connect with them? ANA airline is JAPAN's biggest airline that provides services and facilities that are top-class and are liked by the passengers. The airline works towards providing the best, most affordable, and most entertaining in-flight services, and they work 24 hours. They have a dedicated customer care department to help passengers resolve their queries and get information. The airline's customer care team can provide quick and reliable solutions to the passengers who contact them. This article is aimed to inform the reader about the information related to  ANA Airlines Customer Service, ANA contact methods, the best time to connect with the airline, etc. 

ANA Airlines Customer Service: How to Contact ANA Customer Support?

ANA Airlines customer care team assists with any query related to their services and facilities, such as booking, refund, special assistance, flight change, cancellation, etc. The airline proactively assists its passengers, supports them, and guides them until the query is resolved. Getting aid becomes necessary when the question needs to be handled instantly. The airline serves many destinations and thus has a significant customer care team to support the passengers. You must learn how to get through to the airline to get assistance. The airline can be contacted via phone, live chat, and social media, and you can visit the airline's help desk at the airport.  

  • Phone Call: A phone call will connect you directly with the airline and get a solution instantly. If not via phone call, connect with them using other contact methods. 
  • Live Chat: Live chatting is available on the airline's official website. You need a stable internet connection, some free time, and patience to connect via ANA chat support. 
  • Social Media: The passengers continuously use Social media channels to get the airline's assistance. Social media support is best as it provides convenient and reliable communication options.
  • Email: To connect, you can send your query, complaint, feedback, or suggestion to the airline. The email form provided by the airline is available on the airline's official website. Whenever you need support, please fill out the form and submit it.

ANA Airlines Customer Service: How Can I Get Through ANA Airlines Customer Care?  

Getting through to ANA airline has become easy because of the contact methods made available by the airline. The airline provides an extensive range of domestic and international flights to passengers worldwide, so its customer care team is busy assisting and supporting the passengers. If you are an ANA airline frequent flyer, you must know the airline's hospitality and customer-centric approach. If you are a first-time flyer, you must be mindful of the different aspects of the airline. To get assistance, use the phone call method, as it will give you the best and fastest solution for your query and issues. However, dial the correct number and communicate with the live person confidently and politely. To get the number, follow the steps provided below: 

  • Navigate to the airline's official website.
  • Select your country.
  • Choose the option 'help and contact' available at the page's top.
  • Next, copy the phone number available under the phone inquiry option.
  • Dial 1-800-235-9262 (toll-free) or 310-782-3011 (chargeable) on your dial pad and wait for the call to connect.
  • Once the call is connected, you will start hearing the auto-generated call menu. 
  • Press the key to select your preferred communication language.
  • After that, dial the key on the touchpad that can connect you with the live person. 
  • The live person will connect once he is available. 
  • When the live person is available on the call, discuss your query in detail, and the live person will assist you. 
  • End the call. 

ANA Airlines Customer Service: How To Contact ANA Airlines Through a 24/7 Chatbot?

ANA chatbot is available 24/7 to solve the queries of the passengers. If you want to contact the chatbot, you should be aware of the services that it can offer to you as well as its limitations. ANA chatbot can only help you with common inquiries, and it can’t make or cancel reservations or register/change ANA Mileage club member information. 

To contact ANA Airlines via the chatbot, follow these steps:

  • Open the official website of ANA
  • Then, look for Help & Contact and select it.
  • You will see the chatbot at the bottom left corner of the webpage. Click on it.
  • Initially, it will start the conversation in Japanese. To change it, you can type ‘English’ or start with your question in English, and it will begin assisting in both languages.

ANA Airlines Customer Service: How Do I Send an Email to ANA Customer Care?

Sending an email to ANA Airline requires a few easy steps. The airline's dedicated customer care team reads all the email, review them and provide a response to the passenger. To get assistance through email, use the given steps:

  • Navigate to the airline's official website.
  • Select your country.
  • Click on 'help and contact.'
  • Next, choose the email inquiry option.
  • Select between non-ANA club members or ANA club members. 
  • Fill out the email form with relevant and trustworthy information.
  • Don't forget to mention your phone number. 
  • Submit the form. 
  • Wait for a reply. 

ANA Airlines Customer Service: How to Contact ANA Airlines Through the Contact Form?

All Nippon Airways, abbreviated as ANA, is a Japanese airline. It provides domestic as well as international flight services. ANA has several customer contract options on its website. Passengers can also connect with the airline through contact forms. While contacting through the contact form, passengers should remember that flight booking or modification can’t proceed through Email.

For all other issues, you can use the contact form. To locate it, follow the steps below:

  • Visit the website of the airline.
  • Go to Help & Contact. Then, click on Email inquiry.
  • You will get two forms there, one for ANA Mileage Club members and the other for non-ANA members. Click on the form which works for you.
  • If you are an ANA Mileage Club member, you must enter your ten digits, ANA number, and passengers, and then the Email form will open. Please fill out the form with all the required details and submit it.
  • The email form will open directly if you are a non-ANA Mileage member. Then, please complete and submit the form with all the necessary details.

ANA Airlines Customer Service: How To Contact ANA Airlines Through Social Media?

ANA is available on Facebook, LinkedIn, Instagram, Twitter, and TikTok. They regularly update their social media accounts and pages. The links to their social media accounts are mentioned on the main page of their official website. There are a lot of other ways to contact ANA customer service. But if you want to connect with them through social media, try sending them direct messages. The estimated response time is 30 minutes to 24 hours. They will reply to your text; you have to be patient.

  • Faecebook:
  • Twitter:
  • Linkedin:
  • Instagram:
  • Tik Tok:

How Do I Contact the ANA Mileage Club?

ANA is a premium Japanese airline that prioritizes customer benefits over anything else. In this row, they came up with the ANA Mileage Club program, which allows the member passengers to earn Mileage points for flying that can be redeemed later. However, the passengers often need help with their Mileage Club account for some issues. In that case, they can use the following methods to get through them. 

Method 1: Calling

You can call the ANA mileage club phone number at 1-800-235-9262 in the way described below.

  • Dial the number and pick a language over English and Japanese to continue.
  • Now, follow the IVR commands to choose the command related to your issue by pressing the adequate key.
  • They will forward your call to a dedicated agent who will guide you properly.

Method 2: Email

Email Form is also an excellent option to connect with an ANA Mileage Club representative. You are only required to fill out the Form available on the Contact Us page of their website with all the necessary details to get a reply within 24 hours. 

ANA Airlines Customer Service: What is The Best Time To Call ANA?

ANA Airline's customer care team can be contacted at different hours from different regions. The best time is when you get immediate assistance from the airline and do not have to wait long. Try to connect with the airline in the morning for a faster connection. In the morning, fewer passengers try to connect, thus increasing the probability of getting a quick connection. The other best time to connect is late at night. ANA customer service hours are as follows: 

  1. United States of America: 5:00 a.m. - 2:00 a.m. PST, 6:00 a.m. - 3:00 a.m. PDT (7 days/week)
  2. United Kingdom: 24 hours (7 days/week) 
  3. Spain: 24 hours (7 days/week). 

ANA Airlines Customer Service: Way to Reach Faster

ANA Airline's customer service team can be contacted faster using different contact methods. Getting assistance becomes easy if we know ways to help us reach the team more quickly. A faster connection means a quicker solution to the problem. The method to contact the airline should be such that it can provide a quick and effective solution for the query. Choose a method that is easy, quick, and free. The quickest way to reach the airline is by dialling their official phone number. The process of a phone call and the phone number is mentioned above in the article. The other quickest way is to use the live chat options available on the airline's official website. Follow the given steps to start a live chat with the airline: 

  • Navigate to the airline's official website.
  • Select your country.
  • Choose the option 'help and contact.'
  • On the following page, a live chat icon will appear. 
  • Click on the icon. 
  • When the chat window opens, you must drop your message, query, complaint, or suggestion.
  • Send the message.
  • Wait for the reply from the live chat assistant. 
  • End the chat once a satisfactory solution is provided. 

ANA Airlines Customer Service: Contacts and Social Media

Are you an ANA Airline passenger and need the information to connect with their customer service team via social media? The airline customer service contact information is given in the article, and if you want information on how to reach them via social media, continue reading the article. The airline assists with social media platforms such as Facebook, Instagram, Youtube, and Twitter. Use the given steps to connect over social media. 

  • Follow the airline's social media account.
  • Directly message your query to them.
  • Wait for the response.

Other Contacts:

  • Reservation and Customer Service Center: 1-800-235-9262 (toll-free)/310-782-3011 (charged)
  • Inquiries About AMC Companion Fare: 1-800-262-2230 (toll-free)
  • ANA Disability Desk Contact: 0120-029-377 (toll-free)/0570-029-377 (charged)/03-6741-8900 (charged)

ANA Airlines Customer Service: How Can I Get Through From Other Countries? 

A passenger needs the airline's customer service number to reach ANA Airlines. The airline serves passengers worldwide, providing many numbers per region or country. Some numbers are toll-free others are chargeable. Following are some of the phone numbers of the airline. To get more, visit the airline's help and contact page.  

  1. USA: 1-800-235-9262 (toll-free) or 310-782-3011 (Charged).
  2. United Kingdom: 0808-234-6842 (Toll-free) or +81-3-4332-6834 (charged). 
  3. Spain: 900-9-581-99 (toll-free) or +81-3-4332-6854 (charged)

What Kind of Issues Can ANA Airlines Customer Service Resolve?

Several issues can be resolved by contacting the ANA Airlines customer service team. A few of the crucial ones are brought up in the points below.

  • Ticket Booking/ Cancellation
  • Cancellation and Refund Policies
  • Seat Upgrades
  • Traveling with Pet/ Infant
  • Flight Status Check
  • Special Assistance 
  • ANA Mileage Club 

ANA Airlines Customer Service Complaint: How to File a Complaint with ANA?

If you want to file a complaint with ANA Airlines for any inconveniences faced, then you can call their customer service number at 1-800-235-9262, or you can fill out an Email Form in the way described below.

  • Firstly, navigate the Contacts page of the ANA Airlines website.
  • Click the Email Inquiry option to open a related Form, fill it in with the required details, and attach a supportive document to submit.
  • They will revert within a day to address your concern.


ANA Airlines Customer Service: FAQs

Ques: What is the cancellation rate for ANA flights?

Ans: The cancellation rate of ANA flights ranges between 30% of the fare to 100% of the fare. The cancellation rate depends upon the date on which the flight is cancelled and the departure date. The cancellation fee is as follows: 

  • 54 to 45 days before departure: 30% of fare (approx)
  • 44 to 28 days before departure: 40% of fare (approx) 
  • 27 to 14 days before departure: 50% of fare (approx)
  • 13 days before departure: 60% of fare (approx)
  • After departure: 100% of the fare 

Ques: How much does ANA Airlines charge to call?

Ans: The regular international call rate will be charged if you connect with the airline over a phone call. The call rate may change depending on the region or the country. To save money, use other contact methods like live chat, social media, or email. 

Ques: Can I change my ANA flight date?

Ans: According to ANA airline flight change policy, an existing flight reservation date can be changed. To change, a passenger needs to follow a systematic process. Flight change within 24 hours of booking is free, and after this risk-free period, a flight change fee and fare difference will be charged. This 24-hour policy will only be applied if there is a minimum of 7 days left for the flight's departure. To change your flight, either call the airline customer care team or follow the below steps:

  • Navigate to the airline's official website.
  • Click on my booking.
  • Provide reservation number, passenger first name, and last name.
  • Click on search.
  • Now your flight information with the airline will be visible on the screen.
  • From the menu, select change flight.
  • Give new flight information and click on search.
  • Choose a new flight.
  • Pay the fare difference and change fee.
  • Click on 'confirm the booking.'
  • You will get a new ticket on your registered email id and phone number. 

Ques: How to upgrade on ANA Airlines?

Ans: ANA airline allows its passengers to upgrade to the upper class. Upgradation is easy and can be completed using the steps below.

  • Navigate to ANA Airline's official website.
  • Choose 'my booking.'
  • Give reservation number, first and last name. 
  • Click on search.
  • When the ticket appears on the screen, click on the menu option.
  • Select upgrade.
  • Choose the sector for an upgrade.
  • Check availability.
  • Enter payment details.
  • Click on confirm upgrade.
  • Get a new ticket on your registered email id. 

Ques: Can I cancel the ANA flight within 24 hours?

Ans: Yes, ANA airline allows passengers to cancel their flight ticket within 24 hours of booking. Flight cancellations within this time frame are free, but the departure date must be at least seven days above.

Ques: How do I contact ANA Airlines from the USA?

Ans: You can contact ANA from the USA in various ways. The customer service executives are available by phone at 1-800-235-9262 (toll-free) or 310-782-3011 (Charged), Email form, social media, and chatbots. You can connect using any of these methods. Look for them on the official website of ANA.

Ques: What are the business hours for Nippon Airways customer service?

Ans: The business hours for Nippon Airways customer service are 5:00 a.m.- 2:00 p.m. PST and 6:00 a.m.- 3:00 p.m. PDT. The business hours for ANA Mileage Club members are 5:00 a.m.- 6:00 p.m. PST and 6:00 a.m.- 7:00 p.m. PDT (seven days/week).


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