How Do I Contact Lufthansa Customer Service?

Lufthansa Customer Service: How to Get in Touch With Lufthansa?

Lufthansa is an airline that offers flight tickets at an incredible cost, and the customer service is exceptional. You may book flights to destinations all across the globe and travel in comfort and safety. In case you face any issues during your journey, you can connect with the Lufthansa customer service team to get the solution to your query. There are many ways to contact a customer care agent, be it via the official website, phone number, email address, live chat, or social media. You can get help booking a flight, file a complaint, claim a refund or share your feedback easily.

Lufthansa Customer Service: How Do I Speak To A Live Person?

You can speak to a live person at Lufthansa at 1 (800) 645-3880. You have to ring the number and follow the IVR instructions to reach an agent. You may select the language as per your preference by pressing the relevant number. The agent may require the booking details, like the confirmation code, flight number, travel date and the passenger's last name, if the query is related to a booking, to help you best.

Lufthansa Customer Service: Issues Can Resolve by Representatives

  • You can get help from a representative with the issues listed below.
  • You can get help with a flight reservation and manage an existing booking easily.
  • You may claim a refund.
  • A complaint can be filed to get the solution to your query or get reimbursement for service.
  • Issues related to baggage can be resolved easily.
  • The customer service agent can book a seat, special services, special meal requests or excess baggage for you.
  • You can get updates on your flight status and flight information.
  • Check-in can be done easily, and other travel requirements can be resolved.
  • Customers can share their feedback.
  • You can get updates on new offers, deals and discounts offered by the airline.
  • The availability of a flight can be checked easily.
  • You can use miles earned by you and opt to become a member of the loyalty program offered by the airline.

Lufthansa Customer Service: Way to Reach Faster

You can reach customer service faster by using the official website and calling the number specific to your location or your query to get in touch with the customer care team. Calling the service centre is the quickest way to reach customer service if you follow the steps below.

  • Get to the homepage and select "Help and Contact."
  • You will find various reasons for connecting with the customer care team.
  • Select one most relevant to our query; then, you will get access to the service centre number specific to your location that can be used to connect faster. 
  • Alternatively, You can fill up a form and submit it to get a revert from the airline.

Lufthansa Customer Service: Contacts and Other Channels

Another channel of contact is by using social media platforms, as the airline is available on most sites to interact with the customers. You can find the airline on Facebook, Instagram, and Twitter easily. You have to follow the airline on its official page and send a message to get a response.

Other important numbers:

For customers with hearing impairments, dial 711, then 800 645 3880.

To connect with Miles and More service: 1-800-581-6400

To get compensation for denied boarding: Lufthansa German Airlines, Attention: DBC department, 1400 RXR Plaza, West Tower, Uniondale, NY 11556

Lufthansa Customer Service: Special Assistance

You can request special assistance from Lufthansa by sending an email to You have to ask for special assistance and mention the booking details like the reference number and the passenger's name, along with the contact details like your number and email address.

Another way to request special assistance is via the official website. You may use the steps listed below.

  • Open the page and select "Help and contact"
  • Click "Check to book and add services," then "Add care services."
  • Enter your personal details and select the type of service you require. You can select the appropriate option if you are travelling with an assistance dog or need oxygen on board.
  • You can write a message and click "Submit."
  • You will get an email from the airline with an update on the arrangements.


Lufthansa Customer Service: FAQ

Ques: Is Lufthansa customer service 24/7?

Ans: Yes, Lufthansa customer service is available 24/7 so that customers can easily get the solution to their queries in a timely manner. If you are contacting the airline via the phone number, you may have to be on hold for a few minutes in case the number is busy, as many customers may be calling simultaneously.

Ques: What is the best time to call customer service?

Ans: The best time to call customer service is either early in the morning or later in the evening, as the airline receives fewer calls at this time, and you will likely be able to connect faster.

Ques: How do I escalate a complaint with Lufthansa?

Ans: You can escalate a complaint with Lufthansa by using the official website, You can follow the steps below.

  • Select "Receipts, Feedback, and Complaints" on the Help and Contact page, then "Other feedback or complaint."
  • Enter your name, number, flight number, date of travel, confirmation number, etc.
  • You may attach relevant files and write your message.
  • Click "Submit."
  • You will get an email from the airline with the solution to your query in 7 - 14 days.

Ques: How do I message Lufthansa?

Ans: You can message Lufthansa by writing a letter using the address below, the live chat option, on social media, or via email.  

You must mention the query you have in detail along with your contact number and the flight booking details to get a reply in 7 - 14 days. If the query is related to baggage, you must send the original receipts along with the airport reference number.

Lufthansa German Airlines

Customer Feedback

1400 RXR Plaza, West Tower

Uniondale, NY 11556


Ques:  Does Lufthansa have a chat? 

Ans: Yes, Lufthansa does have a chat. You can get a fast response to your query. You can get information about a flight or check the status, update the status of your baggage, and much more through live chat. You can search for alternative flights, track the status of your refund, and get information about your trip easily.

Ques: Do you have to speak German for Lufthansa?

Ans: No, you do not have to speak German for Lufthansa as the customer service team has English speakers and allows the customers to talk in English to get the solution to their queries. The information above will be useful to contact customer service at Lufthansa. If you need any other help, you can visit the official website or call the customer service number.

Ques: How can I get a refund for a flight booking if I could not use it due to serious illness or death of the traveller or family member?

Ans: You can get a refund for a flight booking by writing to the address below. You must submit the documents related to the booking as well.

Lufthansa German Airlines

Attention: Ticketing Refunds

1400 RXR Plaza, West Tower

Uniondale, NY 11556

Ques: Can I contact Lufthansa if my baggage is delayed or lost?

Ans: You can contact Lufthansa if your baggage is delayed or lost easily by using the official website or calling the service centre. If you call, you have to give details like the baggage claim tag number, flight number, passenger name, and arrival airport name. You will get an email from the airline with an update on the baggage status once it is tracked down by the airline.

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