How Do I Contact Qantas Customer Service?

Qantas Customer Service: A Complete Guide to Contact Qantas Airways

Qantas Customer Service: If you have booked with Qantas and are worried about the change in plan, you can contact the airline for proper guidance and assistance. Qantas has a vast team of impeccable and intelligent people who handle your queries 24/7. 

In case you want to contact the airline, they provide many contact options; you can, however, call the Qantas customer service phone number to access immediate support. The article below contains all the necessary information regarding contacting Qantas customer service; take a look to solve your problems and have a comfortable journey. 

How Do I Contact Qantas by Phone?

The phone call is a quick and convenient method to get real-time support. To contact Qantas by phone: 

  • Dial the Qantas customer service phone number 13 13 13/+61 2 5133-5876 (Australia)  or 1-800-227-4500 (USA)
  • Choose an appropriate service language, follow the self-help IVR 
  • Press 1 for travel arrangements, classic flight rewards, upgrade 
  • Press 2 for frequent flyer program, Qantas Premier or Qantas Cash, Qantas Club
  • Press 3 for flight status 
  • Press 4 for more 
  • Press 0 to listen again
  • Select an option on the basis of your inquiry else, press 4 
  • The call will be directed to the dedicated Qantas team responsible for your queries 
  • You can wait for a while by the time a Qantas agent speaks to you 
  • Once available, discuss your problems, and you can get them solved in real time

Qantas Customer Service USA: How Do I Contact Qantas in the USA?

Booked your ticket with Qantas Airlines to Hawaii but having some issues related to extra baggage, seat upgrade, or other different concerns. You can connect with Qantas customer service in the USA without any difficulty. The most commonly used way is to call Qantas customer service USA to get help. This section deals with dialling the phone number of Qantas in the USA. 

Dial a phone number to contact customer service of Qantas in the USA 

If you are seeking any assistance while booking the ticket, then a phone call is the most reliable method to connect with Qantas. Experts of the Airlines will handle phone calls. You can call Qantas in the USA according to your choice of time. If you want to know more about Qantas phone number USA, then follow the steps mentioned below: 

  • Dial Qantas customer service helpline number 1 (800) 227-4500 on your mobile. 
  • Keep listening and select the buttons from the menu bar accordingly. 
  • Now, pick up your language among different other languages. 
  • It will be directed to the customer care executive of Qantas in the USA. 
  • Introduce yourself to the executive by providing the flight details. 
  • Share about your problem with the agent of Qantas in the USA. 
  • The agent may take some time and will get back to you after a few hours. 

Qantas Customer Service Phone Numbers and Hours of Working

If you want to contact Qantas via phone, here are some important Qantas phone numbers you might need. For other contact information, visit the link (

  1. Reservation phone number 13 13 13/+61 2 5133-5876 (Australia) or 1-800-227-4500 (US) ( 24 hours a day)
  2. Membership Enquiries: 1-800-227-4220 ( 24 hours a day)
  3. Sales: 13 70 66, Outside Australia: +61 2 8376 7652

Baggage & Lost and Found Number 

  1. Dallas Airport: +1 866 767 2247( Dallas Airport) 
  2. Vancouver airport: +1 604 3033758
  3. Honolulu airport: + 1 808 836 2461
  4. San Francisco airport: +1 866 767 2247
  5. Los Angeles: send an email to 

How Do I Speak to Someone at Qantas? 

Qantas provides various contact channels if you want to speak to someone at Qantas. For your reference, here we have listed all possible ways to take a look for better communication: 

Qantas Customer Service Phone Number: This is one of the easiest and quickest ways to get immediate support on various issues, including reservations, refunds, flight schedules, etc. The airline provides several phone numbers based on region and department; you can select your number and then make a call on it. To contact the airline via phone within Australia, follow these steps: 

  • To start, you can dial the Qantas phone number 13 13 13 (Australia) / 1-800-227-4500 (USA) and wait. 
  • Choose a language you understand and follow the IVR menu
  • In the main menu, choose the reason for your call and continue 
  • Soon, the Qantas team will take you to the departments you have to opt for 
  • Please stay on the call, and once a Qantas agent joins you, speak to them and get your queries solved 

Qantas Customer Service Email: You can also contact the Qantas team through email if you need to share feedback, concerns, compliments, etc. It is one of the reliable ways to communicate; however, it might take longer to receive a response.  

  • Go to the Email Us
  • Choose a topic from the drop-down list for your email 
  • A Qantas email form will be there on the new page
  • Please provide all the information required in the form and submit it 
  • Once the form is submitted, the Qantas team will review your form and get back to you soon 

Qantas Customer Service Chat: If you need sales-related assistance, you can also live chat with a Qantas agent anytime. To live chat: 

  • Go to the link
  • Scroll down and click on the link 'Chat Online now.' 
  • A chat box will open up on the page at the right corner
  • Please write your message in the chat box and send it 
  • In a few minutes, a live agent at Qantas will join the chat and provide you with real-time support 

Qantas Social Media Networks: 

Qantas customer representatives are available 24/7 on different platforms like Facebook, Twitter, Instagram, etc. You can follow the airline on these platforms using the link below and log in to your account. The link will take you to the Qantas page directly. You can either use the message button to message privately or post comments for the Qantas team to review and respond. 


Qantas Online Contact Form: This is another way to contact Qantas. You can use the contact form here to share feedback, complaint, and claim with the airline. In addition, you can also request a call back using the form link here. Open the form and fill out all the details. Finally, please submit the form, and the Qantas team will get back to you soon after reviewing it. 

Contact Form link:

What Kind of Issues Qantas Customer Care Can Resolve? 

When you are connected with Qantas customer service using the various options, they generally resolve all your problems. However, we have listed some of the common issues passengers discuss typically with the airline: 

  • Make a new reservation
  • Change the existing reservation
  • Check the flight schedule
  • Make seat selection 
  • Check-in issues 
  • Baggage Allowance
  • Refund queries, etc  

Qantas Frequent Flyer Number: What is the Phone Number for Qantas Frequent Flyer?

If you are a Qantas frequent flyer member and need assistance on various issues, you can contact the dedicated Qantas Frequent Flyer number listed below: 

  • Australia  13 11 31*
  • New Zealand  0800 101 500
  • United Kingdom  0845 7 747 100
  • USA and Canada 1800 227 4220~
  • Europe and Ireland +44 20 8600 4333
  • Other countries and territories  +61 2 9433 2329

Qantas Frequent Flyer Customer Service: How Do I Contact Qantas Frequent Flyer? 

If you need to ask membership-related questions, you can contact the Frequent Flyer number of Qantas anytime. Here are the various contact options; you can opt to contact Qantas's frequent flyer team.

Qantas Frequent Flyer Number: For urgent issues, you can contact Qantas Frequent Flyer via phone and speak to the Qantas Frequent Flyer customer service. It is one of the most convenient options Qantas passengers prefer. To contact us via phone, you can make a call at 13 11 31 and follow some simple instructions. Once connected with the agents, you can share the queries and get real-time assistance.

Qantas Frequent Flyer Email:  You can also communicate with Qantas Airlines via email. To email, you need to create a new email mentioning the detailed information. Once the email is ready, send it to the Qantas official email at to share your experience. After the email is shared, the general response you can expect is in 24-48 hours. In addition to the email ID, you can also use the email contact form / Email form to communicate with the airline.  

How Do I Call Qantas From Outside Australia? 

Qantas support team is available 24/7 if you want to contact the airline outside Australia. Here is the simple process you can follow to do so:

  • Go to the Qantas global phone number page using the link
  • Choose the phone number for your region from the drop-down list. 
  • And call on it. 
  • For the US, call the Qantas phone number 1 800-227-4500, and choose a language. 
  • Follow the IVR carefully to speak with the Qantas agent.
  • You can choose the query type you need help with from the main menu.
  • In a while, a Qantas live person from the concerned department will connect with you, speak to them, and solve your problem. 

How Do I Claim From Qantas?

To claim from Qantas, here is what you can do:

  • Go to the link here: Complaint, Compliment & Claim : (
  • You need to provide the contact details in the first section, login
  • Choose the category and proceed with further 
  • A claim form will appear on the screen 
  • In the next step, describe your claim; it should be short and crisp 
  • Follow the prompt and submit the claim; the Qantas agent will review the claim form and get back to you 


Conclusion: If you need to ask about your flight's status or have any booking-related questions, you can contact Qantas customer service anytime. There are many contact options available, such as phone, email, and social media, through which you can reach out to a Qantas agent anytime. Once you are connected, Qantas can help with all the issues. The support team at Qantas is available 24/7 to solve your various queries and questions. Besides, if you have any complaint or claim, you can use the form Complaint, Compliment & Claim to connect the airline. Use the contact details mentioned above in case you have any questions related to the Qantas tour. Moreover, for further details or in case you have any doubts, you can visit the Qantas official website directly. 



Qantas Customer Service: FAQs

Ques: Is Qantas customer service 24 hours? 

Ans: Yes! Qantas customer service is available 24 hours a day for seven days. So, if you seek assistance with baggage issues, refunds, or other, you can contact the airline anytime. 

Ques: How long does Qantas customer care take to respond?

Ans: It depends on various factors, such as the time you are calling, the department you are calling, and the reason you are calling. Generally, the airline takes 5-10 minutes to respond, but if you call at peak hours or on occasions such as flight disruption, delays, etc, the response might take hours to get a response. 

Ques: What time can I call Qantas frequent flyer?

Ans: The Frequent Flyer centres mainly operate from 7 a.m. to 7 p.m. (AET), Monday to Saturday.

Ques: How do I contact Qantas Tours?

Ans: In case you have any sales, service, or support-related questions, you can contact Qantas Tours at 13 70 66. Besides, if you have any on-tour emergencies and you are not able to connect with your local emergency contact, call TripADeal at +61 2 87763938. The number is available 24/7, so you can connect with them anytime. 

  • Customer Reviews
          • Nisha
      • Exceptional customer service experience! Their live customer assistance is top-notch, providing prompt and helpful support. On-time customer assistance is a game-changer; they resolve issues swiftly. Overall, a commendable commitment to customer satisfaction sets them apart. Highly recommended!

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