How Do I Contact SWISS Air Customer Service?

SWISS Air Customer Service: How Do I Get in Touch With SWISS Airlines?

SWISS Air Customer Service prioritises its passengers and ensures they have a comfortable and smooth journey. Besides, the airline has a huge team of customer support who are responsible for handling your queries if you face any trouble. If you need to ask any questions or you wish to inquire about an existing booking, you can contact SWISS Air customer service in many ways. This comprehensive guide contains all the information about the Swiss Air super team; you can walk through it to upgrade your knowledge. 

How Do I Contact Swiss Airlines by Phone?

If you want immediate support on your queries, you can call the SWISS Airlines phone number +41 848 700 700 / +1 833 626 0737 (USA). Here are the step-by-step methods you can follow to avoid any inconvenience:

  • Dial the Swiss Air customer service number +41 848 700 700 / +1 833 626 0737 (USA); you can get the desired number based on region and language on the website. 
  • Make your language selection from the options and follow IVR.
  • Press 1 to purchase a ticket.
  • Press 2 to manage an existing booking
  • Press 3 to inquire about a refund.
  • Press 4 to get baggage information.
  • Press 5 for more 
  • Proceed with an option you prefer, and then press the linked number. 
  • A live agent at Swiss Air will soon join the call to discuss the query and solutions. 

How Do I Contact SWISS Airlines?

While you call the SWISS Airlines phone number, if you face any trouble due to high call volume and poor connection, you can still connect to the airline in various other ways. Here are the other contact options that Swiss Air provides; you can use any of these as per your choice to connect to the airline. 

Email: One can email SWISS Air customer service if one needs to share Feedback, Concerns, Compliments, etc. To send an email, go to the email option on the website ( and open the email form linked with the query you have. Provide the information needed in the email form and submit it. The Swiss Air representatives will review your form and get back to you soon. 

Chat: In case you don't find the phone option feasible, you can chat with the Swiss agents online and get the assistance needed. To chat, open the chat link ( on the Swiss Air support page on the website. Share your message and follow the automated commands. If you need real-time assistance, you can also request to connect with a live agent. 

Social Media: Swiss Air agents are active 24 hours on their social media handles, like Facebook, Twitter, Instagram, etc., to provide assistance to the passengers. Here are the links you can use to connect the airline on these platforms:

  • Facebook:
  • Twitter:
  • Instagram:
  • LinkedIn:

How Do I Contact SWISS Air From USA?

If you are in the US and want to contact Swiss Air, call the SWISS Air phone number USA +1 855 839 4499 to connect with the airline. Here is the step-by-step method discussed: 

  • Dial the Swiss Air customer service number USA +1 833 626 0737
  • Make a language selection based on your choice and follow IVR.
  • Press 1 to make a reservation.
  • Press 2 to change and cancel the booking 
  • Press 3 to ask about a refund.
  • Press 4 for baggage-related query
  • Press 5 for more options 
  • Choose the topic you seek assistance with and press the number. 
  • In a while, a live agent at Swiss Air will connect to you, discuss the questions you have, and get a solution to it. 

Apart from connecting via SWISS Air phone number USA, you can also contact the 

airline through other ways listed on the website. You can use the online chat method to get real-time assistance through Chat, or you can send an email to share any feedback, suggestions, concerns, etc. 

How Do I Get a Hold of Swiss Air?

Swiss Air is an air carrier in Switzerland that provides top services and amenities to its passengers at an affordable rate. You can contact Swiss Air in the UK through live chat apart from contacting them through the Swiss Air contact number. You are required to follow the below steps to initiate the live chat:

  • Browse the official webpage of Swiss Air.
  • Now, go to the "help centre" page and click on "start chat."
  • Upon clicking, you will find a pop-up chat window.
  • Get various queries in the box and select one you want to continue with.
  • The customer representative will provide you with immediate assistance through chat or suggest you wait for some time. 

How Do I Contact Swissair in the UK?

You can express your concern with customer service by dialling the Swissair phone number UK. You are required to follow the below-given instructions to commence the call process:

  • Dial the Swissair phone number UK, +443456010956.
  • Then, select your desired language.
  • Now, follow the IVR instructions carefully. 
  • Press the desired button to connect with the airline representative and start the conversation. 
  • The customer representative will heed your concern and provide a solution immediately.

How Do I Contact SWISS Air at Zurich Airport?

Passengers who want to contact Swiss Air in Zurich Airport can call the SWISS Air phone number Zurich +41 848 700 700. The method is as follows: 

  • Dial the Swiss Air Zurich Airport number +41 848 700 700
  • Make the selection of language and service from IVR running. 
  • You can follow the commands to connect with the concerned team. 
  • In a while, a live agent from Swiss Air Zurich airport will be assigned to you. 
  • Take your time to share your problems and get the solutions simultaneously. 

Swiss International Airlines Phone Number and Working Hours

Here are some important SWISS Airlines phone numbers for your reference; you can use them to connect to the specific department of the airline: 

Swiss Air Reservation number: 1-833-626-0737

Baggage contact information: +41 848 700 700 

Cancellation and Refund phone number: +1(516) 738-4422 

Switzerland and worldwide: +41 43 547 9919

Opening hours: 

English: Daily 24 hours/day

German, French and Italian: Monday–Friday 08:30 h–10:00 h. CET, Saturday–Sunday 10:30 h–07:00 h CET, Holidays in Switzerland 10:30 h–07:00 h CET

United States of America: +1 833 626 0737

Opening hours:

English: Daily 24 hours/day

Español: Monday–Friday 10:00 h–06.00 h LT

What Kind of Issues Swiss Airlines Customer Service Can Resolve?

Once connected with SWISS Airlines customer service, the agents can generally help you resolve all types of queries. Here is the list of some common issues people discuss: 

  • To make a new reservation
  • To make changes to the existing booking 
  • Assist with refund queries.
  • Provide baggage-related information
  • Seat selection query
  • Check-in information
  • Lounge details 
  • Membership-related issues, etc

How Do I File a Complaint With SWISS Air?

If you need to share your past travel experience with SWISS Airlines customer service or have any complaints about the service, you can file a complaint with Swiss Air. To share a complaint:

  • Go to the official website of SwissAir and open the link (
  • Choose a subject for a complaint from the drop-down list. 
  • In the form, provide information related to flight details and personal details, and write your message in the box given. 
  • You can also drop any file to support your complaint. 
  • Once every detail is filled up, submit the complaint form, and someone from the Swiss Air complaint department will reply to you soon. 

In addition to the process above, you can also call the Swiss Air customer relation number +1(516) 738-4422 to file your complaint. 


SWISS Air Customer Service: FAQs

Ques: Which terminal is SWISS Air in Zurich Airport?

Ans: Swiss Air operates from Terminal 1 in Zurich; you can talk to the SWISS Air phone number Zurich directly to get the latest information. Terminal 1 at Swiss is designed for Swiss Air and its partner airline. Terminal 1 facilitates several amenities like restaurants, cafes, lounges, and duty-free shops. 

Ques: What terminal is SWISS Airlines at Geneva?

Ans: Swiss Air flights depart and arrive from Terminal 1 at Geneva Airport. Besides, you can speak to the Swiss Airline directly for the most up-to-date information. 

Ques: What happens if I miss my flight Swiss Air?

Ans: If you miss your Swiss Air flight and do not cancel or change it before departure, your ticket value is forfeited, and you don't get any refund. However, in that case, you can request Swiss Air to rebook you on an alternative flight if possible. 

Ques: Can I cancel a Swiss Air flight within 24 hours?

Ans: Yes! You can cancel a Swiss Air Flight within 24 hours. As per the Swiss Air 24-hour cancellation policy, if your departure date is seven days away, and you cancel the booking within 24 hours, full refund is credited to your original payment mode.

Ques: How do I check my SWISS booking class? 

Ans: Via website: You can access your itinerary details via the Manage booking section on the website. 

Check your boarding pass: The details of the class you are travelling to are also included in your boarding pass. 

Ticket: if you have your ticket, the class you're travelling to is included in that. 

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